topic Re: I cannot port my number from Public!!! in Get Support

I cannot port my number from Public!!!

AlexandreM — Mon, 06 May 2024 00:54:12 GMT

Tried to port the number to the other provider twice. The chatbot is useless. So frustrating! What am I supposed to do?

Re: I cannot port my number from Public!!!

Sansan — Mon, 06 May 2024 00:58:02 GMT

@AlexandreM what is your error message? Make sure your Public mobile account is active.

Re: I cannot port my number from Public!!!

Chalupa_Batman — Mon, 06 May 2024 01:00:59 GMT

@AlexandreM wrote:
Tried to port the number to the other provider twice. The chatbot is useless. So frustrating! What am I supposed to do?

Hello @AlexandreM

Please create a ticket to customer service. Public Mobile is dealing with SMS issues for the last month.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: I cannot port my number from Public!!!

AlexandreM — Mon, 06 May 2024 01:13:05 GMT

I think the customer service agent from the other provider mentioned error code E6 ( or E3 ?) , describing it like 'the number does not exist' or something to that effect

Re: I cannot port my number from Public!!!

Chalupa_Batman — Mon, 06 May 2024 01:16:47 GMT

@AlexandreM wrote:
I think the customer service agent from the other provider mentioned error code E6 ( or E3 ?) , describing it like 'the number does not exist' or something to that effect

Is your number still active with Public Mobile? If not, you may have to top it up with one months worth. $15 is the cheapest plan to do it with. If your account IS active, then as mentioned, create a ticket with the link I provided.

Re: I cannot port my number from Public!!!

Sansan — Mon, 06 May 2024 01:19:38 GMT

And if they ask for account number to validate make sure you are providing the correct number.

Re: I cannot port my number from Public!!!

AlexandreM — Mon, 06 May 2024 01:21:50 GMT

The number is OK. Everything has been paid for in time, it is running normally as always

Re: I cannot port my number from Public!!!

AlexandreM — Mon, 06 May 2024 01:44:44 GMT

Tried it twice with different agents, checked and double-checked account number, phone number, address. But to no avail.

Re: I cannot port my number from Public!!!

Sansan — Mon, 06 May 2024 02:16:59 GMT

Hmmm, could be because of the error that Public Mobile has been experiencing for the last few weeks with SMS. If you have already submitted a ticket, just have to wait for their response with a fix.

Re: I cannot port my number from Public!!!

softech — Mon, 06 May 2024 14:50:18 GMT