topic PUK unlock sim code in Get Support

PUK unlock sim code

alyshapardy — Sun, 05 May 2024 21:20:11 GMT

I need a PUK code to unlock my sim card. It was accidently locked while trying to insert it into a new phone, which was locked itself. I need help asap. I'm expecting a call for a medical appointment and I can't receive any because my old phone is broken. Someone please help me.

Re: PUK unlock sim code

softech — Sun, 05 May 2024 21:27:21 GMT

@alyshapardy

what was the exact error message? you sure it was the sim card PUK and not a device carrier unlock code that it needs??

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

Re: PUK unlock sim code

alyshapardy — Sun, 05 May 2024 22:22:55 GMT

My old phone was carrier locked too

Re: PUK unlock sim code

softech — Sun, 05 May 2024 22:27:53 GMT

@alyshapardy

did you test your sim card in another phone? another unlocked phone? it could be unrelated with sim card lock but just a carrier lock issue

And again, what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: PUK unlock sim code

alyshapardy — Sun, 05 May 2024 22:32:39 GMT

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM" is what showed up. I went into the chatbot and sent off a ticket. I haven't heard back