topic Re: Can't finish new activation in Get Support

Can't finish new activation

evanwli — Mon, 06 May 2024 07:11:29 GMT

I started new activation and accidentally deleted the eSim (thought it was for the old plan), and now need a new eSim to continue activation

Re: Can't finish new activation

softech — Sun, 05 May 2024 19:55:56 GMT

@evanwli if you can login the app (click didn't receive code and the send email to receive the 2FA code) , you can get a free eSIM replacement yourself on the app

but if you cannot login, ask support to help by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can't finish new activation

Sansan — Sun, 05 May 2024 19:56:51 GMT

@evanwli download the public mobile app and purchase a new esim. If you have one already the price will be waived. You can continue this way.