topic Re: All rewards gone in Get Support

All rewards gone

IoanaMerisanu1 — Sun, 05 May 2024 18:58:05 GMT

All my rewards disappeared from the account after switching plans from 1GB for $24 to 20 GB for $25 with 90 day subscription

Referral bonus, auto pay bonus, anniversary bonus

Could you please advise?

Re: All rewards gone

JoyLuck — Sun, 05 May 2024 18:59:56 GMT

@IoanaMerisanu1

You need to read this announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: All rewards gone

Chalupa_Batman — Sun, 05 May 2024 19:47:44 GMT

Hey @IoanaMerisanu1

Everyone has been forced to this new Public Points system. It takes apparently up to 5 days for it to show up correctly on your profile. Hold tight as it should be fixed by then. FYI, your Legacy Rewards are gone for good. You can thank Public Mobile for that.

Re: All rewards gone

Sansan — Sun, 05 May 2024 20:45:21 GMT

@IoanaMerisanu1 nothing to do with your plan change. This is for all of us that was on the Legacy Rewards.

Now you pay your full plan price each month without discount.

Re: All rewards gone

softech — Sun, 05 May 2024 23:34:06 GMT