topic Payment in Get Support

Payment

GalaD — Sun, 05 May 2024 18:14:41 GMT

I can't find how to remove auto payment. I saw it before but can't find it anymore.

fixin1 — Sun, 05 May 2024 18:17:31 GMT

@GalaD - Under "Payment" click on "Manage Subscription" and toggle off Subscribed. That will disable autopay.

On the app - use Overview > Second menu > Subscription renewal. Click on unsubscribe.

hTideGnow — Sun, 05 May 2024 18:25:01 GMT

hi @GalaD Autopay is called "Subscribed"

but if your want to remove credit card, you will have to ask agent to do so

GalaD — Sun, 05 May 2024 18:30:38 GMT

Thanks. I thought it will remove my subscription rather than an auto payment. How do I contact am agent? Is there a phone I can call?

Sansan — Sun, 05 May 2024 20:36:23 GMT

@GalaD no, Public Mobile does not have telephone support.

Use the contact us option inthe app. Or the chatbot.