topic Re: Unable to Subscribe / Pay in Get Support

Unable to Subscribe / Pay

Deadnoble — Sun, 05 May 2024 17:50:00 GMT

Anybody else having issues with trying to enter a payment method?

I tried three different cards, the app, different web browsers, incognito mode and made sure that my postal code matches my card info. Literally nothing is working. I just get an "error processing this card" or something along those lines. On the app I get failed to verify credit info. Now it's just stuck on "Processing Payment" and I get booted off after a few minutes.

Got back from purchasing 3 sim cards to activate three lines.. Not a good look so far.

Re: Unable to Subscribe / Pay

fixin1 — Sun, 05 May 2024 17:51:25 GMT

@Deadnoble - Please contact CS_Agent for help although they cannot enter CC info although you can tell them:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: Unable to Subscribe / Pay

Sansan — Sun, 05 May 2024 18:00:48 GMT

Unfortunately this has been happening for awhile now. Public Mobile is aware and unable to make a fix yet.

Just keep trying. You have done everything so far.

Uninstall the app and try it again.

You can activate by using Pre paid vanila cards.

Re: Unable to Subscribe / Pay

Deadnoble — Sun, 05 May 2024 17:59:44 GMT

Thanks for the quick response. I have three lines to activate this is going to be one heck of a headache.

Re: Unable to Subscribe / Pay

hTideGnow — Sun, 05 May 2024 18:10:59 GMT

hi @Deadnoble since you tried so many times, you probably should wait 24 hours and try again

Use app to try, but uninstall first and reinstall, and Allow Permission for Public Mobile app before you try again. The Location permission could be the last thing you need

Re: Unable to Subscribe / Pay

Deadnoble — Sun, 05 May 2024 19:55:48 GMT

lol, not sure how you guys deal with the abysmal customer support. I opened a ticket explaining everything and all I got was "Unfortunately, you need a credit card to activate the service."

Well, I'm happy to report that after 2 hours it ended up working. Now I'm having the same issue for the 2 other sim cards 🙂

Thanks for trying to help all.

Re: Unable to Subscribe / Pay

Sansan — Sun, 05 May 2024 20:33:29 GMT

@Deadnoble glad to hear that you are making progress.

The system and you are probably tired ☺️. As suggested try again in a few hours.

Once everything is up and running, you will be good.