topic Re: Need a new eSIM QR code in Get Support

Need a new eSIM QR code

Shawncg — Sun, 05 May 2024 16:49:59 GMT

I need a new eSIM. How do I get a new one?

Re: Need a new eSIM QR code

Dunkman — Sun, 05 May 2024 16:54:40 GMT

@Shawncg

More details are needed.

What happened?

Did you delete the eSIM?

Or a new customer and the activation did not set up eSIM properly?

Re: Need a new eSIM QR code

Shawncg — Sun, 05 May 2024 17:01:03 GMT

The setup did not work. So I tried to delete the old eSIM and download a new one through the QR code. I got an error with that.

Re: Need a new eSIM QR code

Dunkman — Sun, 05 May 2024 17:02:35 GMT

@Shawncg

Then you will need to contact customer service agent. Click on the chat icon on the right lower corner of website. Follow the prompts to submit a ticket for CSA help. It make take few hours and up to one day for response. The wait times are longer than usual.

Re: Need a new eSIM QR code

Shawncg — Sun, 05 May 2024 17:05:21 GMT

Will

i need to verify my phone number? Through the verification process when I login into my account, the system wants to sent a text message to me but my eSIM isn’t active so I can’t receive the 6-digit pin

Re: Need a new eSIM QR code

Dunkman — Sun, 05 May 2024 17:16:12 GMT

@Shawncg

There might be an option to resend code. It will send to your email instead.

If that does not work, then send a private message to CS_Agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need a new eSIM QR code

Shawncg — Sun, 05 May 2024 17:18:50 GMT

Thank you. I’ll try that.