topic Pre Activation Failed in Get Support

Pre Activation Failed

Aki0782 — Sun, 05 May 2024 16:54:15 GMT

I just subscribed to Public Mobile $34 Can- US plan. After downloading the app, the pre-activation failed and asking to contact support agent. I cannot get agent online. Chat ends just like that. Please help me what should I do?

Re: Pre Activation Failed

Dunkman — Sun, 05 May 2024 16:57:13 GMT

@Aki0782

Was your credit card charged? Activate eSIM or physical SIM card?

You will need to submit a ticket for CSA help. Click on chat icon on right lower corner of website and follow prompts to submit a ticket.

Re: Pre Activation Failed

fixin1 — Sun, 05 May 2024 16:57:41 GMT

@Aki0782 - Please contact CS_Agent here (Look below the picture) :

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: Pre Activation Failed

Aki0782 — Sun, 05 May 2024 16:59:06 GMT

Yes, my account shows payment complete. It is an e-sim. I will try submitting a ticket

Re: Pre Activation Failed

Dunkman — Sun, 05 May 2024 17:01:04 GMT

@Aki0782

It may take a few hours to up to 1-2 days for CSA to respond.

Did you also get an email from PM with a QR code for eSIM?

Check your phone settings to see whether you see the PM eSIM.

Re: Pre Activation Failed

Aki0782 — Sun, 05 May 2024 17:06:31 GMT

Ticket is asking for SIM number. I don't have a sim card. Didn't receive any QR for E-Sim either.

Re: Pre Activation Failed

Dunkman — Sun, 05 May 2024 17:11:19 GMT

@Aki0782

If you can't omit that information to submit ticket, then you can private message CS_agent instead.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Pre Activation Failed

Aki0782 — Sun, 05 May 2024 17:14:38 GMT

Thank you. I just send a private message. Now it's the waiting game.