topic Re: How long does it take to get a reply from CS Agent? in Get Support

Forbidden A1

Moonin — Sun, 05 May 2024 04:04:06 GMT

New customer here, paid, and ported number to physical sim.

A few hours now, still no data and unable to log into my account.

Can sometimes make calls or receive calls but drops immediately.

Re: Forbidden A1

Handy1 — Sat, 04 May 2024 23:44:06 GMT

@Moonin

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1

hTideGnow — Sat, 04 May 2024 23:47:17 GMT

hi @Moonin did you try the sim on another phone?? if unable to get it works, you need to check with agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1

Moonin — Sat, 04 May 2024 23:47:24 GMT

Submitted, hopefully I will get a response soon. Thank you.

Re: Forbidden A1

Moonin — Sun, 05 May 2024 00:01:30 GMT

Yes but sadly, same issues.

Re: Forbidden A1

Thomaskostis — Sun, 05 May 2024 00:30:14 GMT

Exact same issue. Iphone 15 using referral code. 29$ plan

Ported my samsung ok same day. 34$ plan

Re: Forbidden A1

Moonin — Sun, 05 May 2024 00:34:20 GMT

Pixel 3 here, still no data. Tested on S21 same issue. Maybe it's the weekend...

Re: Forbidden A1

Moonin — Sun, 05 May 2024 13:46:22 GMT

Fixed for you yet? No response from agent still on my end.

How long does it take to get a reply from CS Agent?

Moonin — Sun, 05 May 2024 15:56:59 GMT

New here and it's been almost 24 hours. I don't have data and it doesn't help when the work week begins tomorrow. Thank you.

Re: How long does it take to get a reply from CS Agent?

Dunkman — Sun, 05 May 2024 16:30:09 GMT

@Moonin

Usually within a few hours, but recently 1-2 days. I will try to offer some more troubleshooting advice on your original thread. I will move this post to that thread eventually.

Re: Forbidden A1

Dunkman — Sun, 05 May 2024 16:34:53 GMT

@Moonin

As you still waiting for CSA response, maybe try a simple reboot of your phone (if not tried already). Then a network reset of your phone. Note: this will erase your Wifi password settings.

Is your text working? Incoming and outgoing texts?

Also, for data, check your APN settings:

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: How long does it take to get a reply from CS Agent?

Moonin — Sun, 05 May 2024 16:35:28 GMT

Thank you. I have another post already on the actually problem - Forbidden A1.

Re: Forbidden A1

Moonin — Sun, 05 May 2024 16:44:19 GMT

Texting only works as incoming for MFA. Otherwise, both outgoing and incoming do not work.

APN settings already the same as what you've listed.

Thank you.

Re: Forbidden A1

Dunkman — Sun, 05 May 2024 16:51:47 GMT

@Moonin wrote:
Texting only works as incoming for MFA. Otherwise, both outgoing and incoming do not work.
APN settings already the same as what you've listed.
Thank you.

@Moonin

You are welcome. Did not solve your issue though.

Unfortunately, it looks like that your account was not set up properly. CSA will need to intervene. You should get a response sometime today. Check your private message inbox for CSA response.

https://productioncommunity.publicmobile.ca/t5/Announcements/Longer-Than-Normal-Support-Wait-Times/td-p/1181970