topic Re: Unable to pick a plan? in Get Support

Unable to pick a plan?

Goncalom — Sun, 05 May 2024 14:48:34 GMT

I’ve been having issues trying to purchase a plan for days now. It happens across multiple devices, different networks, different browsers, and even tried different email addresses. Every time I proceed with attempting to purchase a plan either by logging in or creating an account I’m met with an error that has no error code. Support is not getting back to me and I’ve already wasted money on a SIM card that I cannot use. Anyone else getting the same?

Re: Unable to pick a plan?

softech — Sun, 05 May 2024 14:50:01 GMT

@Goncalom

new account subscription? For subscribing new account, you should use the Public Mobile app instead of the browser. Please download Public Mobile app from appstore and start the activation there.

Re: Unable to pick a plan?

HALIMACS — Sun, 05 May 2024 14:55:00 GMT

Try this, @Goncalom

Download App | Public Mobile

Re: Unable to pick a plan?

Yummy — Sun, 05 May 2024 14:55:30 GMT

Are you brand new customer trying to subscribe or existing customer trying to switch plans?

Re: Unable to pick a plan?

Goncalom — Sun, 05 May 2024 16:54:17 GMT

I am a new subscriber. I get the same error using the mobile app.

Re: Unable to pick a plan?

Goncalom — Sun, 05 May 2024 16:56:40 GMT

Error from mobile app. Occurring with different cards. Tried with a debit, MC, and visa.

also tried going through the process with the SIM card inserted with no luck. T

Re: Unable to pick a plan?

Goncalom — Sun, 05 May 2024 17:01:29 GMT

UPDATE:

I was only able to proceed by selecting a more expensive plan despite the lower plan being offered in my province on both mobile and browser. Extremely disappointing.