topic Re: Ported number eSIM activated but no network bars showing can make calls through in Get Support

Ported number eSIM activated but no network bars showing can make calls through

RavD — Sun, 05 May 2024 14:50:09 GMT

I ported my number over to Public Mobile earlier today. It seems the number ported over correctly I’m able to make and receive calls and cellular data is working but the network bars on top right hand corner of the phone (iPhone 13 pro) are not there and neither is the Public Mobile network identifier on top left hand corner .

When I go to settings and select cellular, it doesn’t present me within the usual menu options regarding cellular data network , roaming, and all the apps that are enabled for cellular data, statistics etc.

I don’t know if it’s a problem with eSIM or porting. All the iOS options show up correctly when I insert my virgin physical sim but that network is already disconnected

i made a ticket but no one has responded

did any of y’all ever face such a problem & can anyone help please?

rgds

Rav’s

Re: Ported number eSIM activated but no network bars showing can make calls through

Dunkman — Sun, 05 May 2024 14:52:21 GMT

@RavD

Remove your Virgin mobile physical SIM card. Reboot the phone. If that does not work, you might want to try a Network reset of your phone. Note: this will erase any saved Wifi passwords.

Re: Ported number eSIM activated but no network bars showing can make calls through

softech — Sun, 05 May 2024 14:52:40 GMT

@RavD

best to confirm if porting was successful is to remove the old carrier sim

if your old carrier has a physical sim card, remove it form your phone
If your old carrier has an esim, please disable the old carrier esim by toggle off "Turn on this line". Then go back to Public Mobile esim and make sure "Turn on this line" is toggled on for PM esim, and make sure it is now set as Primary. Then try to make and receive calls again, and check data

Re: Ported number eSIM activated but no network bars showing can make calls through

RavD — Sun, 05 May 2024 15:21:14 GMT

Hi softech

thank you for your prompt response. Appreciate it.
Yes, I had done all those things before I posted but just for good measure I did it again

Here is what I see. No network bars and only the few limited menu options below under settings cellular Much different From your screenshot.

Re: Ported number eSIM activated but no network bars showing can make calls through

RavD — Sun, 05 May 2024 15:21:54 GMT

Thank you, Dunkman Yes, I’ve done that too. Couple of times.

Re: Ported number eSIM activated but no network bars showing can make calls through

Tipapoute — Thu, 19 Sep 2024 11:56:23 GMT

Did you ever get solution to this, I have exact same problem. I am about to run out to buy a physical SIM

Re: Ported number eSIM activated but no network bars showing can make calls through

RavD — Thu, 19 Sep 2024 15:43:56 GMT

Sorry for the delay. I’m in another time zone yes I did all that eventually bought two Sims and one physical Sim.. what worked in the end was patience just like the wife was saying and she got an opportunity to say I told you so it’s gonna take time to register think hours maybe even days. If you activation went through without errors, it will eventually register. All the hand wringing , writing here on forums didn’t help what eventually help was forget about it till the time it registers. Somebody from customer care did come back to me after three days. You’ll have to leave a ticket or something for them. That would be beneficial. I know that doesn’t help if you’re short of time or something that should be a warning upfront and big and bold. If you’re short of time, you can’t be out of touch. Do not try to migrate to Public Mobile.