topic Re: Subscription plan in Get Support

Subscription plan

Hiro122 — Sun, 05 May 2024 14:22:30 GMT

Hello,

I am a current Public Mobile user but interested in 3GB for $21 plan that is available for new activations.

In this case, should I change the carrier once and come back to Public Mobile again?

or is there a way I can get $21/month plan without changing carriers?

Re: Subscription plan

computergeek541 — Sun, 05 May 2024 14:24:02 GMT

@Hiro122 wrote:
I am a current Public Mobile user but interested in 3GB for $21 plan that is available for new activations.
In this case, should I change the carrier once and come back to Public Mobile again?
or is there a way I can get $21/month plan without changing carriers?

A customers support agent might do if you ask for the plan, but if they say no, a new account would need to be activated to get the $21 per 30 days plan.

Re: Subscription plan

Hiro122 — Sun, 05 May 2024 14:30:08 GMT

Thank you! I will contact an agent.

Re: Subscription plan

Dunkman — Sun, 05 May 2024 14:46:47 GMT

@Hiro122 wrote:
Thank you! I will contact an agent.

@Hiro122

FYI, if you are downgrading your plan, the likelihood is low for CSA to grant the request. For example, if you are on a plan $25+ and downgrading to $21 plan, the odds are quite low.

Even $15 plan customers have been rejected by CSA. YMMV. It does not hurt to try though.