topic Re: Can’t Receive Calls in Get Support

Can’t Receive Calls

Jon79 — Thu, 30 Nov 2023 22:38:04 GMT

I have an iPhone 13. I recently switched carriers to Public Mobile. I can make calls on my iPhone 13 but I can’t receive calls from phones on other carriers and or landlines. The calls go straight to voicemail. I can receive calls however, from phones on Public Mobile networks. I am not receiving text messages either.

Re: Can’t Receive Calls

hTideGnow — Thu, 30 Nov 2023 20:47:14 GMT

HI @Jon79 do you recall getting a text from your old carrier and you replied Yes? if you didn't do that, the porting was not completed, hence you are not receiving inbound calls

You need to have PM to reinitiate the port for you. I will send you the number. Check the Community inbox

Re: Can’t Receive Calls

crispycedar — Thu, 30 Nov 2023 21:50:40 GMT

Could you send me the number as well? I have the same issue.

Re: Can’t Receive Calls

Jon79 — Thu, 30 Nov 2023 22:58:24 GMT

Ahhhh you know what ? You might be right. Numbers that have not been ported can make outbound calls but not incoming. I did get the text from old carrier on the day of the change but I didn’t notice it for 50 minutes. At that point PM sent me a text to “call the helpdesk”. Trying to open a ticket seems futile in this app. It keeps telling me that there is a problem. You said you had a number ? Where is the community box ? Thanks VERY MUCH !

Re: Can’t Receive Calls

Jon79 — Fri, 01 Dec 2023 02:18:48 GMT

Thank you very much for responding to my problem. Awesome. Called Telus support and they completed the porting process. I guess I had texted YES too late and it was never completed initially. Cheers !

Re: Can’t Receive Calls

Andy85 — Fri, 01 Dec 2023 03:15:58 GMT

@Jon79 That's awesome! I'm happy that everything worked out for you! Thank you for letting us know that your porting process worked out in the end!

Re: Can’t Receive Calls

Roccfccccc — Sun, 05 May 2024 11:28:07 GMT

Could you send me the number aswell? I have the same issue as these guys.