topic Re: eSim install in Get Support

eSim install

Ott2023 — Sat, 04 May 2024 23:07:51 GMT

Just signed up and when I try to activate the eSIM, I get an error message. I am trying to port a number. My phone is eSIM cable and all setting are correct.

Re: eSim install

Ott2023 — Sat, 04 May 2024 23:30:54 GMT

Unfortunately, I’m passed the payment page. I’m stuck at the « Esim NOT INSTALLED- something didn’t go right during the install try again » I have tried to reinstall the app, but I may need to call the port team.

Re: eSim install

hTideGnow — Sat, 04 May 2024 23:35:07 GMT

hi @Ott2023

if you used the app to activate and got stuck at last step, you will need to submit ticket with agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437