topic Re: Cannot use service in US in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193364#M825614 <P>Have you bought a US roaming add on? You can do all that stuff while you're in Canada, but not when you cross the border&nbsp;</P> Sat, 04 May 2024 23:17:23 GMT PBRick 2024-05-04T23:17:23Z Cannot use service in US https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193232#M825536 <P>I paid for the 50GB of data plus unlimited calling and texting for Canada AND US. I am currently in the US and I cannot use any of the services I paid for.</P> Sat, 04 May 2024 19:53:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193232#M825536 ivylin 2024-05-04T19:53:29Z Re: Cannot use service in US https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193234#M825538 <P>Check if roaming is turned on. If it still doesn't work change to 4G. If it still doesn't work change to 2G.</P> Sat, 04 May 2024 19:58:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193234#M825538 TheSterlinger 2024-05-04T19:58:17Z Re: Cannot use service in US https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193237#M825539 <P>I have used in Orlando multiple times. I make sure roaming is on and I switch to LTE data instead of 5G Auto. (On an iPhone this is under Cellular &gt; Primary &gt; Voice &amp; Data</P> Sat, 04 May 2024 20:05:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193237#M825539 Meeko 2024-05-04T20:05:48Z Re: Cannot use service in US https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193322#M825582 <P>Hey does it not let you use 5G then in the USA?</P><P>I go to Florida this month and I didn't know this.</P> Sat, 04 May 2024 22:00:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193322#M825582 JONMILLS 2024-05-04T22:00:42Z Re: Cannot use service in US https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193323#M825583 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/365467">@JONMILLS</a>&nbsp;it lets you use 5G, but we found out it is harder to connect 5G in AT&amp;T, easier on T-Mobile&nbsp;</P><P>So start with 4G first to get connected and try 5G after</P> Sat, 04 May 2024 22:10:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193323#M825583 hTideGnow 2024-05-04T22:10:05Z Re: Cannot use service in US https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193364#M825614 <P>Have you bought a US roaming add on? You can do all that stuff while you're in Canada, but not when you cross the border&nbsp;</P> Sat, 04 May 2024 23:17:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193364#M825614 PBRick 2024-05-04T23:17:23Z Re: Cannot use service in US https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193381#M825628 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/48777">@PBRick</a>&nbsp;OP had the Canada/US plan</P><P>and fyi, people can still buy roaming add-on using browser on app on Wifi when they are in US</P> Sat, 04 May 2024 23:36:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-use-service-in-US/m-p/1193381#M825628 hTideGnow 2024-05-04T23:36:55Z