topic Re: SMS not working after porting in Get Support

SMS not working after porting

K10 — Sun, 05 May 2024 04:07:43 GMT

No text in or out after new port of phone number. Phone calls are fine

Re: SMS not working after porting

hTideGnow — Sat, 04 May 2024 22:14:17 GMT

Yes, if only SMS an issue, it is a PM system problem with new activation. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SMS not working after porting

softech — Sat, 04 May 2024 22:16:21 GMT

@K10

PM is having problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SMS not working after porting

K10 — Sat, 04 May 2024 22:27:55 GMT

yep did that. Waiting