topic Re: promo addon expiry date in Get Support

promo addon expiry date

ETT333 — Sat, 04 May 2024 05:27:25 GMT

Not sure when and how I get this 2GB Data Bonus, it is not in the "Add-Ons Usage" tab but in it's own "Promotions Usage" tab. It also says "Promo Cycle: 1/1"

Question: is this one time or recurring Data Bonus? Does it expire?

Re: promo addon expiry date

softech — Sat, 04 May 2024 02:25:27 GMT

@ETT333

it said 1/1, so it is a one time promotion. You never see that before and it just show up this month? usually Promotion Usage or My Promotion are for those activation bonus. When did you join PM?

Re: promo addon expiry date

fixin1 — Sat, 04 May 2024 02:26:01 GMT

@ETT333 - It should have days remaining which it doesn't so that either means one of two things

You are free to use it since it is in your account

Public Mobile accidentally added data for free in My Account.

So just you can use it up. Also have you been with More is Merrier "Holiday" bonuses? It looks like the calling add-on is from one, which explains why the 2GB is there.

Re: promo addon expiry date

ETT333 — Sat, 04 May 2024 21:44:09 GMT

why I ask is because it is not in the "Add-Ons Usage" tab like all other Bonus I got, fact it's in it's own "Promotions Usage" tab got me curious

@fixin1 @softech @CS_Agent

Re: promo addon expiry date

RavingRaven — Sun, 05 May 2024 08:53:20 GMT

@ETT333

Did you suspend your account for a period of time (up to 89/90 days) before this bonus data add on appeared under the "My Promotions" tab in your account? If so then you recieved a "mystery" bonus add on after reactivating your account. It's likely based on your original plan at activation. I suspect it was a plan priced between $30 to $40 based on the 2gb of data.