topic Re: Transfer Error in Get Support

Transfer Error

syrupflow — Sat, 04 May 2024 20:24:50 GMT

On my Pixel 6, I used my secondary SIM slot's IMEI to attempt a transfer from Bell to Public.
Shortly thereafter, I got this message:
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I have not received a call. When using the eSIM, my phone calls go through and show the correct number. However, I am not receiving text messages or calls to my number.

Re: Transfer Error

Rastin — Sat, 04 May 2024 20:32:24 GMT

Texting Is an ongoing problem for new customers. You need to put in a ticket using chat bot. They need to do something on there end to fix it.

Re: Transfer Error

Sansan — Sat, 04 May 2024 20:40:31 GMT

@syrupflow the port failed. Unfortunately, no one will call as indicated. I will send you another message with the phone number to call to redo port. Do not use IMEI #. use you account number instead

Re: Transfer Error

Rastin — Sat, 04 May 2024 20:41:31 GMT

Also did you download the app and activate your plan?

Re: Transfer Error

syrupflow — Sat, 04 May 2024 20:42:08 GMT

Thank you Sansan.