topic Re: Dropped calls constantly in Get Support

Dropped calls constantly

Mar20 — Sat, 04 May 2024 19:56:51 GMT

Anyone else experienced constant dropped calls? Every single phone call I make gets dropped.

Re: Dropped calls constantly

Sansan — Sat, 04 May 2024 20:07:08 GMT

@Mar20 You could check if there is any outages in your area.

Can you put your phone to 3G?

Maybe reboot your phone. If still the same use the chatbot to submit a ticket to refresh your account. Type customer service.

https://www.publicmobile.ca/en/on/coverage

Re: Dropped calls constantly

yack — Sat, 04 May 2024 23:16:40 GMT

reset your network, if still not solved, try using another phone to see

Re: Dropped calls constantly

smurfit — Wed, 29 May 2024 06:15:07 GMT

Seems to be alot of us with dropped calls lately. Signal reception doesn't seem to be the problem. In the middle of a sentence, it's like some ghosty gobblin just pulls your plug. There is no static or hints that it is gonna drop, it just ends the call as if you press "hang up".

There is an Android app I have found called NetworkSurvey that can log all cell tower event data and saves detailed CDR (call data records) to CSV files. The link is at the bottom. It will be interesting to see what is actually happening when the call drops. Like is it always the same tower ID or different ones.

https://www.networksurvey.app/