topic Re: Porting problem. in Get Support

Porting problem.

sunglee — Tue, 04 Jan 2022 10:04:52 GMT

Can't receive calls.

It's been 2 days since the port initiated.

HELP ASAP.

Re: Porting problem.

hairbag1 — Mon, 29 Nov 2021 16:40:48 GMT

@sunglee...you should send a private message to our Customer Service Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Porting problem.

Triguy — Mon, 29 Nov 2021 16:40:09 GMT

Did you reply to the port request ?

Try putting back your previous provider's sim.

Submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Porting problem.

softech — Mon, 29 Nov 2021 16:44:47 GMT

@sunglee wrote:
Can't receive calls.
It's been 2 days since the port initiated.
HELP ASAP.

@sunglee first of all, can you make outgoing calls? outgoing text? and data working?

If it is just incoming calls and text, it could be issue with the porting. Did you reply the porting authentication text from your old provider and did you reply within 90 mins? If not, that would be the reason .

There is a number you can call. I will message you and you can get the porting status and they will advise what to do from there.

Re: Porting problem.

t_p — Mon, 29 Nov 2021 16:59:45 GMT

@sunglee wrote:
Can't receive calls.
It's been 2 days since the port initiated.
HELP ASAP.

@sunglee

Contact PM via this link to troubleshoot your porting:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

Re: Porting problem.

sunglee — Mon, 29 Nov 2021 17:17:29 GMT

Outgoing calls work.
Outgoing texts DOESN'T work.
Data works.

I did reply with the porting authentication from Chatr.
I replied with YES within 90 minutes with my new Public Mobile sim.

Should I have done it with my old Chatr sim?

Re: Porting problem.

Anonymous — Mon, 29 Nov 2021 17:22:27 GMT

@sunglee

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if you can't fix it you can test your SIM card in another device to you can know the issue from your SIM card network or your device.

Re: Porting problem.

esjliv — Tue, 30 Nov 2021 03:02:35 GMT

@sunglee wrote:
Outgoing calls work.
Outgoing texts DOESN'T work.
Data works.

I did reply with the porting authentication from Chatr.
I replied with YES within 90 minutes with my new Public Mobile sim.
Should I have done it with my old Chatr sim?

@sunglee - YES, you should have approved the port with the Chatr SIM in your phone.

Contact CSA or the Telus Phone number as already provided in this thread and you should be able to be fixed right up.