topic Re: eSIM download failed in Get Support

eSIM download failed

nilopar — Sat, 04 May 2024 16:15:36 GMT

I am unable to download the eSIM from the Public Mobile app as well as the QR from the email that I received. I am unable to login to the app or the website as they require eversafe OTP which is supposedly sent on my new number, which isn't even active.

How shall I resolve this?

Re: eSIM download failed

fixin1 — Sat, 04 May 2024 16:18:12 GMT

@nilopar - Please check if it is in your cellular settings and enabled / set to primary.

If not, please contact CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Did you use your welcome email (Example shown below)

Re: eSIM download failed

nilopar — Sat, 04 May 2024 16:24:29 GMT

Thanks for the update @fixin1. I tried all of what you have mentioned, as I used the QR code from the email to download the eSIM. Also checked the cellular settings, and they seem fine. Have privately messaged the CS_Agent account. Will keep everyone posted as to what they respond.