topic Plan on hold in Get Support

Plan on hold

BBark — Sat, 04 May 2024 15:06:09 GMT

Hi, I ordered a PM sim card for $10 plus a $29 subscription. After receiving the sim card and porting my number from previous provider, my account is on hold waiting for me to purchase a new subscription. Why can't I use the subscription I purchased when ordering the sim card? Do I need to pay double to get started?

Re: Plan on hold

hTideGnow — Sat, 04 May 2024 15:08:01 GMT

hi @BBark something not right. did you login using the same email you registered?? maybe ask support agent for help. Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan on hold

fixin1 — Sat, 04 May 2024 15:09:28 GMT

@BBark - Login and it will ask you to continue activation. Do it within the app.

Does the SIM card work?

And about that, no SIM = No Service.

If it doesn't work, please contact CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox