topic My Esim isnt activate in Get Support

My Esim isnt activate

Venny — Sat, 04 May 2024 14:58:49 GMT

Hi Yesterday I subscribed ESIM

but I cant activate. So How Can I do?

hTideGnow — Sat, 04 May 2024 15:02:49 GMT

hi @Venny do you have a Welcome email from PM?? is there a QR code for eSIM??

if not , message support agent for help

fixin1 — Sat, 04 May 2024 15:12:58 GMT

@Venny - The welcome email should look like this:

Scan the QR code in the blank box in your activation email to your phone, see if it will activate.

Also is your eSIM in your Cellular settings but disabled? Please enable it and set Public Mobile eSIM to primary.

Venny — Sat, 04 May 2024 15:15:14 GMT

Where Can I find the my QR code?

Kel708 — Sat, 04 May 2024 15:15:56 GMT

I have same issue, it does not work. I don't know how did you fixed issue. None of agent reply me.

fixin1 — Sat, 04 May 2024 15:18:50 GMT

@Venny - In your email inbox it should say "Welcome To Public Mobile" as the subject.

The email that you used to create your Public Mobile account. You can find it there.

Kel708 — Sat, 04 May 2024 15:21:39 GMT

I did not received 'Welcome To Public Mobile', Their first email and last email(only 1email) was 'Thank you for your purchase'.

Venny — Sat, 04 May 2024 15:25:15 GMT

I didn’t receive that email. Could u send me again?