topic Re: New account in Get Support

New account

BellaKade — Sat, 04 May 2024 12:50:45 GMT

I signed up with Public Mobile and ported my number last night but I still don’t have service.

Re: New account

computergeek541 — Sat, 04 May 2024 12:56:12 GMT

@BellaKade wrote:
I signed up with Public Mobile and ported my number last night but I still don’t have service.

No services at all? Try restarting your device. If that doesn't work, please open a ticket using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: New account

Dunkman — Sat, 04 May 2024 12:56:40 GMT

@BellaKade

Did you activate physical SIM card versus eSIM? Did you respond yes to your original carrier port request text?

Any service at all? Able to use data? incoming versus outgoing calls and texts?

Re: New account

BellaKade — Sat, 04 May 2024 13:00:51 GMT

I did the eSIM, I replied yes to port my number and I have no service at all.

should I have removed the old SIM card? Just realized I haven’t done that.

Re: New account

BellaKade — Sat, 04 May 2024 13:01:06 GMT

Tried restarting and still nothing.

Re: New account

Dunkman — Sat, 04 May 2024 13:02:39 GMT

@BellaKade wrote:
I did the eSIM, I replied yes to port my number and I have no service at all.

should I have removed the old SIM card? Just realized I haven’t done that.

@BellaKade

Yes, try removing your old SIM card. The reboot your phone.

Check your phone settings to see whether you see the PM eSIM card installed.

Re: New account

BellaKade — Sat, 04 May 2024 13:16:46 GMT

It works! Removing SIM card must have solved the problem. Thank you!