topic Re: 15 day US 3GB add-on not tallying data in Get Support

15 day US 3GB add-on not tallying data

Brainfreze1 — Sat, 04 May 2024 03:55:33 GMT

I recently added the 3GB US add-on and enabled roaming. I have been able to roam in the states as expected, but when I check data usage on my profile I see no change.

Should I see it get updated? Will I end up having to add more later? Am I just using a similar roam like home feature like other competitors? Just concerned if/when data stops while I'm using GPS and travelling.

Thanks

Re: 15 day US 3GB add-on not tallying data

softech — Sat, 04 May 2024 03:57:10 GMT

@Brainfreze1 if should update, should be an issue with app cache or browser cache. Best to check again using browser with Incognito mode to avoid cache problem

Re: 15 day US 3GB add-on not tallying data

Rastin — Sat, 04 May 2024 05:51:08 GMT

Many GPS apps have an off line mode. Just update the maps for the area you are in or going to. You won't get traffic info but you can still get directions if you lose data.

Re: 15 day US 3GB add-on not tallying data

Brainfreze1 — Sat, 04 May 2024 13:10:44 GMT

Hi. Thanks for your response. I checked my stats in incognito for chrome, but it still doesn't show data usage on the US Add-on field. I'm actually seeing the data being used on my regular monthly subscription. I think I'll just let it use up to it's 3GB limit and see what happens. Thanks!

Re: 15 day US 3GB add-on not tallying data

softech — Sat, 04 May 2024 13:14:42 GMT

@Brainfreze1 this is in fact weird. You don't have a CANADA-US plan, do you??

I would not wait, open ticket with PM support and have them to investigate further :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: 15 day US 3GB add-on not tallying data

Brainfreze1 — Sat, 04 May 2024 15:08:01 GMT

I'll check it out with them. Thanks for your help in the matter.