topic New Profile Set-Up in Get Support

New Profile Set-Up

Shelly1919 — Fri, 03 May 2024 20:04:26 GMT

Why am I getting a SMS from Public Mobile advising me that they are setting up a new profile? I’ve been a customer since 2018 and have never missed a payment.

I hope they aren’t taking away more from me, because Freedom Mobile is starting to look much more appealing.

Re: New Profile Set-Up

cellphoneuser1 — Fri, 03 May 2024 20:06:43 GMT

@Shelly1919 wrote:
Why am I getting a SMS from Public Mobile advising me that they are setting up a new profile? I’ve been a customer since 2018 and have never missed a payment.
I hope they aren’t taking away more from me, because Freedom Mobile is starting to look much more appealing.

Maybe a year ago, Public came out with Eversafe which is a new way to log in. The Self Serve and Community login become the same so go ahead and make the new EverSafe login.

Re: New Profile Set-Up

Shelly1919 — Fri, 03 May 2024 20:09:38 GMT

I made a new EverSafe login a month and a half ago. I don’t think I need to do it again.

Re: New Profile Set-Up

Sansan — Fri, 03 May 2024 21:02:09 GMT

@Shelly1919 submit a ticket to Public Mobile to inquire on what's happening.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are not able to sign in or it doesn't work for some reason, use the below to send a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437