topic Help! in Get Support

Help!

Nicole80 — Fri, 03 May 2024 18:52:32 GMT

I ported over from Bell to Public Mobile. My eSIM with Public Mobile doesn't have my phone number that ported and is taking a long time to activate. Please help. I’m unable to send iMessages and text messages because of this.

Re: Help!

softech — Fri, 03 May 2024 15:44:25 GMT

@Nicole80

can you make outgoing calls? can you receive incoming calls?

Re: Help!

Nicole80 — Fri, 03 May 2024 15:48:20 GMT

Yes, I can make and receive phone calls. It is just my text and iMessages that are not working.

Re: Help!

softech — Fri, 03 May 2024 15:49:30 GMT

@Nicole80

it is not a porting problem, just you are affected by this:

PM is having problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Help!

Nicole80 — Fri, 03 May 2024 16:33:42 GMT

Okay, thank you. Do you know what the turnaround time is to hear back from them?