topic Re: Missing rewards? in Get Support

Missing rewards?

Jessica_11 — Fri, 03 May 2024 11:05:18 GMT

Why have I not been receiving my rewards? It says I should have been all along but I have not been

Re: Missing rewards?

Phil_Adelphus — Fri, 03 May 2024 11:18:44 GMT

@Jessica_11 Can you elaborate a bit, which rewards specifically are you missing? Are you a new customer or a long-time customer? Are you on the old rewards system (which is now being dropped) or the new (since two years ago) points system?

Re: Missing rewards?

Jessica_11 — Fri, 03 May 2024 11:27:32 GMT

I’m a long time customer but I thought I was on the new points system and I checked and I don’t have any points

Re: Missing rewards?

Phil_Adelphus — Fri, 03 May 2024 11:32:31 GMT

@Jessica_11 Do you have auto-pay enabled? If you were on the old rewards system you would be getting $2 off your bill each month for that, but on the new points system there is no auto-pay discount so that's one way to tell which system you are on. Regardless, if you're not getting what you should be getting, open a ticket with support using the chat/message icon bottom right of this page. Although is there any chance you inadvertently opted out of receiving points?