topic ticket in Get Support

ticket

Momma12 — Fri, 03 May 2024 03:23:16 GMT

help

Re: ticket

softech — Fri, 03 May 2024 03:25:20 GMT

can you share your question? maybe the community can help

but if you just want to submit ticket with PM agent, here are the two ways:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: ticket

Momma12 — Fri, 03 May 2024 03:39:41 GMT

I have tried to share with the community and I actually have 2 ticket numbers, and I have to get in contact with a private message CS Agent.... nothing works

Re: ticket

Phil_Adelphus — Fri, 03 May 2024 11:15:37 GMT

@Momma12 Since you already have two ticket numbers, are you looking in the right place for a reply? Check the envelope icon top right of this page or, if no envelope, then tap your avatar to check Messages in the drop down.