Text messages

Eve_Antoine — Fri, 03 May 2024 03:01:13 GMT

I can't seems to be able to receive text messages and it keep sending verification code to the wrong phone number

Re: Text messages

softech — Fri, 03 May 2024 03:06:39 GMT

did you just join PM? if you just joined, you are affected by PM's recent problem with provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

And what "wrong phone number" the 2FA tries to send to ? an old number you have? or really some random number you don't know? can you click "Didn't receive code" and is "Send email" an option?

if so, login first, then go to Profile page, click Manage EverSafe ID and then update the phone number there

https://myaccount.publicmobile.ca/en/account/my-profile

topic Re: Text messages in Get Support

Text messages

Re: Text messages