topic Re: text messages issue in Get Support

text messages issue

daddy77 — Fri, 03 May 2024 01:11:06 GMT

after transferring my number from my old service, I can't send or receive text msgs

Re: text messages issue

computergeek541 — Fri, 03 May 2024 01:12:06 GMT

@daddy77 wrote:
after transferring my number from my old service, I can't send or receive text msgs

This is an issue affecitng new customers. You'll need to contact a customer support agent to fix this. Please open a ticket using the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html or by using the support option in the Public Mobile app.

Re: text messages issue

fixin1 — Fri, 03 May 2024 01:13:18 GMT

@daddy77 - There is a current known issue with texts: https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Message-Issues-for/td-p/1191502

Please contact CS_Agent for a fix of the SMS / MMS issue:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: text messages issue

Handy1 — Fri, 03 May 2024 01:14:00 GMT

@daddy77 It’s a known issue for new activations and sms not working . Ask support to fix for you

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: text messages issue

daddy77 — Fri, 03 May 2024 01:16:54 GMT

i try to create ticket , it gives me error and can't submit ticket

Re: text messages issue

softech — Fri, 03 May 2024 01:18:16 GMT

@daddy77

try using direct message (if you still get an error, let us know the exact error message)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: text messages issue

fixin1 — Fri, 03 May 2024 01:20:43 GMT

@daddy77 - Please use this link to contact CS_Agent:

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437