topic Re: Changing plans not showing up in Get Support

Changing plans not showing up

Katapult775 — Thu, 02 May 2024 21:35:54 GMT

Hello,

Trying to change my plan to the $21/Month - 3GB data (Brand new). When I go into my change subscription it doesn't show this plan. I was at $20/Month - 1024MB of data, so I wanted to be at the same rate but with the new plan. It didn't offer me that new plan. So I decided to upgrade it to the $30/Month plan and hoping maybe in the next day it'll show up the $21/Month plan and I can change it possibly.

Why doesn't it show up? Is there a bug? I want to pay $20 not $30 as I don't need that much data.

Re: Changing plans not showing up

Handy1 — Thu, 02 May 2024 21:39:03 GMT

@Katapult775 That’s because the 3GB for $21 is for new activations only not existing customers like you and me . You can try asking support if they will be willing to switch you to the new activation plan . Some have verified getting the new activation only plans in the past just by asking for it

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing plans not showing up

fixin1 — Thu, 02 May 2024 21:39:12 GMT

@Katapult775 - The plan is for New Activations only, so you will need to contact CS_Agent politely and you have a 50/50 chance of getting the plan. Also you will lose all of the rest of your plans month by CS_Agent.

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: Changing plans not showing up

Katapult775 — Thu, 02 May 2024 22:18:57 GMT

Thanks for the info! 😀