topic Re: Texting in Get Support

Texting

Darren632 — Thu, 02 May 2024 23:15:22 GMT

Why can't I send or receive picture messages?

Re: Texting

Jess31 — Thu, 02 May 2024 21:01:52 GMT

Do you have mobile data turned on? You need to have that on.

Re: Texting

softech — Thu, 02 May 2024 21:04:40 GMT

@Darren632

Not sure if your phone is affected by this announcement:
https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: Texting

Darren632 — Thu, 02 May 2024 21:34:24 GMT

Yes

Re: Texting

Darren632 — Thu, 02 May 2024 21:35:23 GMT

So I need to change these settings manually?

Re: Texting

softech — Thu, 02 May 2024 21:45:27 GMT

@Darren632 yes. Please try manual change

and what phone you have??

Re: Texting

Darren632 — Thu, 02 May 2024 21:50:08 GMT

Ulefone.when I open public mobile I don't have the option to change anything

Re: Texting

softech — Thu, 02 May 2024 22:03:49 GMT

@Darren632

try to Reset All Networks and see if it works first