topic Re: Quitting PM in Get Support

Quitting PM

Al1231 — Thu, 02 May 2024 23:17:30 GMT

With the new rewards program, my bill will jump by 54%. If I quit PM in the middle of a billing cycle, do I get a partial refund? Do I have to tell PM I'm quitting or does the new carrier take care of that?

Re: Quitting PM

Jess31 — Thu, 02 May 2024 20:39:17 GMT

Nope, no refund since it is pre-paid. Wait until a few days until your plan is set to renew as you still need to have an active account to port out. (You need to be able to receive text messages to accept to port out and stuff like that)

Re: Quitting PM

BKNS27 — Thu, 02 May 2024 20:43:05 GMT

@Al1231

Sorry, no refund on unused days on prepaid plans in Canada. If you are on the higher postpaid plan from other carriers…it will be prorated.

Re: Quitting PM

LitlLdy — Thu, 02 May 2024 20:46:46 GMT

@Al1231 , if you port your phone out to another service provider your Public Mobile account will automatically close.

Disable your autopay subscription to avoid any surprise charges in the meantime if you port out to close to renewal.

Personally I would submit a support ticket & ask to have your payment card removed from your account.

Re: Quitting PM

ZylAL — Fri, 03 May 2024 07:47:32 GMT

So when are you supposed to port out your number at PM? Exactly on the plan renewal date so the new cycle won't kick in? What if it's already kicked in by the time that I ported my number out? Do I get charged for the new cycle that I am not going to use?

Thanks

Re: Quitting PM

golfball — Fri, 03 May 2024 18:27:28 GMT

@ZylAL It's best to do it at least a few days before to avoid any potential issues. Once you get charged there are generally no refunds.

Re: Quitting PM

Chiranjiv — Sun, 05 May 2024 19:37:48 GMT

No such refunds from PM. (prepaid) You move, you lose. New carrier=possible