topic Re: Phone Bill Increase in Get Support

Phone Bill Increase

sinting — Thu, 02 May 2024 23:23:54 GMT

Hello, I am customer of public mobile for years

Just now I received a bill that is $16.95, usually I only pay $12.43 monthly

Any explanation?

Re: Phone Bill Increase

Dunkman — Thu, 02 May 2024 20:09:17 GMT

@sinting

Starting May 1, legacy rewards customers are being switched over to the new points reward system.

See announcement below:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

You lost your autopay and loyalty monthly rewards. That is why your price has increased. You will get some reward points, but it won't be monthly rewards. Once you get 15 points, you can convert to $15 billing credit.

Re: Phone Bill Increase

golfball — Thu, 02 May 2024 20:10:32 GMT

The short answer is that the old rewards program has been discontinued and replaced with the points system which does not directly discount your bill. You will be paying more on this new system.

Re: Phone Bill Increase

sinting — Thu, 02 May 2024 20:12:29 GMT

Thank you, got it, no explanation from Public Mobile

Re: Phone Bill Increase

sinting — Thu, 02 May 2024 20:13:40 GMT

Thank you, now the situation is clear

Re: Phone Bill Increase

Jess31 — Thu, 02 May 2024 20:14:46 GMT

You now get 5% back in points, 10 once every year, 1 point for every referral.

And you need to manually cash in for $15 off, it is not automatic any more.

You probably received an email about it, but maybe did not realize that the change in rewards would effect your bill