topic Sudden higher bill in Get Support

Sudden higher bill

Maykelcz — Thu, 02 May 2024 19:39:33 GMT

Why is it that all of a sudden my bill changed from 33 dollars plus tax to 40? I have not made any changes. Does it have to do with the new rewards program?

Re: Sudden higher bill

Jess31 — Thu, 02 May 2024 19:42:08 GMT

Yes, the new rewards program works differently.

You now get 5% back in points, 10 once every year, 1 point for every referral.

And you need to manually cash in for $15 off, it is not automatic any more.

Re: Sudden higher bill

golfball — Thu, 02 May 2024 20:06:52 GMT

The new rewards have less value and will cost you more. Depending on your needs/usage you may want to look at the currently available plans and see if a cheaper one would be acceptable, depending on how long ago you have last changed plans prices may have come down.

Re: Sudden higher bill

Maykelcz — Thu, 02 May 2024 20:09:07 GMT

The Canadian government talking about lowering the phone bills and PM raising them. What a way of helping out families. It's a shame (40 new plan cost - 33 old one = 7 plus tax = 7.91 more a month, times 12 months = $94.92 more a year) Definitely moving out soon.

Re: Sudden higher bill

HAHA12345 — Fri, 03 May 2024 16:51:06 GMT

Extraly it is very easy for Public Mobil to fix this, the maximum lost is about $7.00. Public just open all current plan for all current customers, which will make customer pick up similar plan at simiar price(or a little more) compare to the old Rewards program pay.

Public Market Team works not very good on this point....