topic Re: Phone service in Get Support

Phone service

Lily6012 — Thu, 02 May 2024 18:40:34 GMT

I'd like to know if I can stop the service for 5-6 months when I am away from Canada, but keep the phone number unchanged. After I return to Canada and request to resume the service using the same phone number. If it works do I need to pay certain fees?

Thanks

Re: Phone service

will13am — Thu, 02 May 2024 18:43:36 GMT

@Lily6012 , you can suspend your account for up to 89 days, on the 90th day the account will deactivate and you will lose your number. To suspend the account, use the subscribe button in your account payment tab.

Re: Phone service

Dunkman — Thu, 02 May 2024 18:58:15 GMT

@Lily6012

A few ways to accomplish this. Here is one good article:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Extended-Absence/m-p/142735#M129086

Basically, you could turn off autopay/unsubscribe. Then your account will be suspended. Before 90 days (recommend a few days before), re-activate your account for one payment cycle and then turn off autopay/unsubscribe. Then you have another 90 days of suspension before you need to pay again. If your account is suspended more than 90 days, your account will be permanently closed and number lost.

Some customer will switch to the lowest cost plan $15 and do the above. Or just continue to pay $15/month while away. If your present plan is not available, then I would not recommend to lower cost plan, since when you come back, you can't switch back to your original grandfathered plan

Re: Phone service

computergeek541 — Thu, 02 May 2024 19:21:19 GMT