topic Re: Referrals in Get Support

Referrals

SNGMB — Tue, 23 Apr 2024 15:29:16 GMT

I had to change my email address because it was no longer valid. Upon doing so I have lost my referrals and my monthly payment has gone back to the original amount. How do I correct this?

Re: Referrals

hTideGnow — Tue, 23 Apr 2024 15:31:50 GMT

HI @SNGMB

did you really change your email address or you created a new account with a new sim card?

if you just change email address on the same account, then check with support agent, they can clear out the problem

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referrals

Yummy — Tue, 23 Apr 2024 15:35:19 GMT

I strongly believe changing email will NOT result in losing referrals nor plan you have.

Only if you open new account you will start from scratch. Even if your account is suspended <90 days all stays the same.

Something else might have happened with your account.

Re: Referrals

will13am — Tue, 23 Apr 2024 16:28:36 GMT

@SNGMB , in anticipation of the upcoming elimination of the legacy rewards, the payment tab no longer shows $ offsets to the full plan price. This is what I am seeing in my accounts that have renewals in May. If I look at the rewards portal, the legacy rewards are still showing there as the transition to points has not taken place yet.

Re: Referrals

SNGMB — Sat, 27 Apr 2024 04:42:16 GMT

Hi hTideGnow; I only changed the email address. I'll wait to see what I am actually billed on my next payment. I may have jumped the gun. Thank you for your reply.

Re: Referrals

softech — Thu, 02 May 2024 16:47:08 GMT