topic Network connection in Get Support

Network connection

Geminijune — Thu, 02 May 2024 14:35:11 GMT

Everyday my mobile network says it's disconnected. I can't send or receive sms messages. It goes to emergency calls only. I have reset my network settings over and over and doesn't work. I have taken out my sim card as well. Please help! I submitted a ticket days ago with no response.

Re: Network connection

hTideGnow — Thu, 02 May 2024 14:39:04 GMT

@Geminijune

you don't just have problem with SMS but voice and mobile data as well?

what phone do you have? did you try setting 4G/LTE and 3G?

you tried your sim in another phone?

Last, ask agent to refresh your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Network connection

HALIMACS — Thu, 02 May 2024 14:45:31 GMT

@Geminijune

when you dial 611 from your device, what account status messaging is played?

When you log into self-serve account, what on screen messaging displays regarding account status?