topic Re: Endless loop in sign-in process in Get Support

Endless loop in sign-in process

D4NG3R — Thu, 02 May 2024 06:35:49 GMT

I recently switched to public Mobile and I can make calls and have data but I cannot send or receive SMS messages. Because of this I can't sign in. I even tried to switch carriers back but I can't do that either because I can't receive the confirmation text. I've tried deleting my apns then restarting, I've tried creating apns manually and I'm not getting anywhere. Hoping someone here will have some advice.Thanks 🙂

Re: Endless loop in sign-in process

softech — Thu, 02 May 2024 04:02:58 GMT

@D4NG3R

don't switch provide, it is fixable and can be all sorted out tomorrow

PM is having problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Endless loop in sign-in process

D4NG3R — Thu, 02 May 2024 04:07:43 GMT

Thanks for the quick reply and great information!

Re: Endless loop in sign-in process

Dunkman — Thu, 02 May 2024 04:08:39 GMT

@D4NG3R

You can usually get the code send via email instead. Click on did not receive code and it should offer email next.

You will need to contact customer service agent to fix your texting issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Endless loop in sign-in process

D4NG3R — Thu, 02 May 2024 04:13:06 GMT

Thanks for the information @Dunkman . When I try to log in it doesn't say "didn't receive code?" It says "resend code?" Continuously and doesn't give an email option.