topic Re: Missing recent texts while porting in Get Support

Missing recent texts while porting

Dok — Thu, 02 May 2024 03:28:34 GMT

transfer to public mobile 24 hours ago and just started being able to send and receive text messages. I have not received any text messages that would have been sent to me within the last 24 hours. However. What has happened to these? Will I get them? How do I get them? Thank you.

Re: Missing recent texts while porting

softech — Thu, 02 May 2024 03:30:29 GMT

@Dok

PM is having problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Message-Issues-for/td-p/1191502

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Missing recent texts while porting

Rastin — Thu, 02 May 2024 03:30:36 GMT

I did not get mine when it happened to me. I didn't know if you can. Maybe put in a ticket with pm?