topic Re: Payment for subscription in Get Support

Payment for subscription

Madison10 — Wed, 01 May 2024 23:56:27 GMT

Is there any way to pay for the upcoming subscription in advance? I would like to pay now even though it’s not due till the 5th.

Thanks!!

Re: Payment for subscription

fixin1 — Thu, 02 May 2024 00:04:24 GMT

@Madison10 - You will need a voucher for this, so please get one here at recharge or at locations here:

https://www.publicmobile.ca/en/ab/payment-voucher

They look like this:

Load it up using *611 (1-855-4PUBLIC) with your 4 digit PIN, or in My Account in the Payments tab on both the app and website.

Also note that you won't be charged. You don't need the tax added on (The store will calculate tax) so instead of asking for a $35.70 voucher (5% tax Alberta for $34 plan) ask for it to be $34. Tax will be added later.

Then your payment type won't get charged.

Also note: Public Mobile no longer has the Top Up button in My Account on the app nor website.

Re: Payment for subscription

wetcoaster — Thu, 02 May 2024 01:19:10 GMT

@fixin1 wrote:
@Madison10 - You will need a voucher for this, so please get one here at recharge or at locations here:
https://www.publicmobile.ca/en/ab/payment-voucher
They look like this:
Load it up using *611 (1-855-4PUBLIC) with your 4 digit PIN, or in My Account in the Payments tab on both the app and website.
Also note that you won't be charged. You don't need the tax added on (The store will calculate tax) so instead of asking for a $35.70 voucher (5% tax Alberta for $34 plan) ask for it to be $34. Tax will be added later.
Then your payment type won't get charged.
Also note: Public Mobile no longer has the Top Up button in My Account on the app nor website.

Techincally, there's a button under the "payment" tab on the web version:

Mind you, when I tried to add $1 to test, the "cannot process payment at this time" error popped up. Not sure if it's just my card, and I don't have the time to experiment with this. If it's a permanent problem, it's a disgrace that PM still hasn't properly solved it's payment issues. So... I'd call it "PM's Top-up button is now called "Add funds with Credit/Debit Card" and might or might not work at this point." 😉

Personally I use vouchers only anyway.

Re: Payment for subscription

fixin1 — Thu, 02 May 2024 01:31:06 GMT

@wetcoaster - This is what I am looking. I don't use my first account btw but I use my second one, this is what the first one looks like:

Re: Payment for subscription

wetcoaster — Thu, 02 May 2024 01:42:24 GMT

@fixin1

I just logged in in incognito again. It's still there.

Do you have a card number on file, or did you ask a CSR to remove it?

Re: Payment for subscription

fixin1 — Thu, 02 May 2024 03:00:26 GMT

@wetcoaster - I have a Card number on it, but could it be since this line was activated in November of 2023?

EDIT: It is the same as incognito mode.