topic Re: Number transfer issue in Get Support

Number transfer issue

am220856 — Wed, 01 May 2024 21:50:40 GMT

Hello,

I recently became a member, i was with Fido and processed transfer number solution. my number was not transfered please help me.

Re: Number transfer issue

softech — Wed, 01 May 2024 21:17:58 GMT

@am220856 when was the port request and activation??

your Fido sim still working??

There is a number to call to talk to live support, they can confirm the port status and re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Number transfer issue

am220856 — Wed, 01 May 2024 21:28:01 GMT

My fido stopped after I accepted the transfer message.

Re: Number transfer issue

softech — Wed, 01 May 2024 21:31:05 GMT

@am220856 Reboot the phone once and check if you can make outgoing calls and check incoming as well

Re: Number transfer issue

am220856 — Wed, 01 May 2024 21:54:59 GMT

I rebooted it, my public mobile is working with a different number, my fido is not working emergency calls only.