topic Re: Nickname in Get Support

Nickname

Namu2 — Wed, 01 May 2024 20:24:58 GMT

Why did I have to make a new community account nickname?

Re: Nickname

BKNS27 — Wed, 01 May 2024 20:26:49 GMT

@Namu2

So PM know who to give the Rewards to and also knowing who made comments on this Community.

Re: Nickname

Namu2 — Wed, 01 May 2024 20:30:55 GMT

I used to be Namu.

Re: Nickname

BKNS27 — Wed, 01 May 2024 20:33:11 GMT

@Namu2

You can contact a CS_Agent though the Chat bubble and type in Submit a Ticket for an agent to help you.

That is what I did.

Re: Nickname

Namu2 — Wed, 01 May 2024 20:45:38 GMT

OK thanks. I'll leave that for another day because today is my birthday and I'd rather not spend anymore time chatting with an agent from a company that pulls the rug out from its loyal customers by taking away their rewards. I'm trying not let it spoil my day as I'm getting too old to have to deal with being hoodwinked by unscrupulous Mobile phone companies.

Thanks again for your advice.

Re: Nickname

Namu2 — Wed, 01 May 2024 20:47:01 GMT

I don't like that chat guy. Could you give me that link for sending a direct message?

Re: Nickname

softech — Wed, 01 May 2024 20:49:47 GMT

@Namu2

support can help to get your name back

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Nickname

Sansan — Wed, 01 May 2024 22:07:07 GMT

Happy birthday @Namu2 . I hope you have a great one!!👏👏🥤🍰🎁