topic Re: HOW DO YOU TALK TO A HUMAN PRIVATELY? in Get Support

HOW DO YOU TALK TO A HUMAN PRIVATELY?

Thisistheworst — Wed, 01 May 2024 18:03:35 GMT

What is going on? I am being sent in circles in the chat box and being told the only way to get help on my private account is to post a PUBLIC forum post? How do I talk to a human being?

Re: HOW DO YOU TALK TO A HUMAN PRIVATELY?

hTideGnow — Wed, 01 May 2024 18:05:28 GMT

HI @Thisistheworst

PM support is all online. They won't talk to you on the phone unless the issue was very technical and esclated

So, please submit ticket instead

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or if you like, tell us your question and we will try to help

Re: HOW DO YOU TALK TO A HUMAN PRIVATELY?

Thisistheworst — Wed, 01 May 2024 18:07:04 GMT

When I do that it wants to post publically to the forums not a service ticket.

Re: HOW DO YOU TALK TO A HUMAN PRIVATELY?

hTideGnow — Wed, 01 May 2024 18:08:09 GMT

HI @Thisistheworst

yes, forum is not a real suppor ticket, we just try to help you if the issue can be fixed without support agent

but if you want, submit ticket using one of the two ways above

Re: HOW DO YOU TALK TO A HUMAN PRIVATELY?

Thisistheworst — Wed, 01 May 2024 18:11:37 GMT

Thanks - I managed to send a direct message in the end (it would not fill in the "send to" several times).