topic Re: Overcharged in Get Support

Overcharged

TEJE — Wed, 01 May 2024 17:45:02 GMT

I am been overcharged for automatic top-up on my account since February. Please, how do I stop this because I cannot see this under my subscription details. If I donot get this sorted I would have to leave public mobile and go to another service provider,

Re: Overcharged

hTideGnow — Wed, 01 May 2024 17:56:06 GMT

HI @TEJE

how much overcharged? duplicated ? or just a bit more? remember you need to pay tax on top of your plan price

and you confirmed that they were not pending charges?

if you still think that were indeed overcharged, please ask agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

TEJE — Wed, 01 May 2024 17:58:29 GMT

It shows for automatic top up of 28 dollars while my usual subscription is 35 so they have been charging 28 dollars and 35 dollars since February. I did not realise until now. i checked my subscription and cant seem to see that i subscribed for automatic top up

Re: Overcharged

hTideGnow — Wed, 01 May 2024 18:06:16 GMT

HI @TEJE

so, you checked the Payment history and you do not see 2 lines on those months ($28 and $35)?

i think you really should have support agent to check