topic Re: How to access an Account number without logging into account in Get Support

How to access an Account number without logging into account

Hoffer1 — Sun, 09 Jun 2024 15:53:23 GMT

A friend is trying to change carriers due to bad reception where he lives. He has not been able to log into his account after repeated changes of passwords and would like to know his account number. Is this possible?

Re: How to access an Account number without logging into account

softech — Wed, 01 May 2024 17:03:28 GMT

@Hoffer1

you cannot.

you have to either login My Account or open ticket with PM support to get the account number (or help to login). Please reach out to PM support by private messaging them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: How to access an Account number without logging into account

BKNS27 — Wed, 01 May 2024 17:08:39 GMT

@Hoffer1

Try login on the PM app on his account then Subscription tab>Manage Subscription… the account number will be there.

Re: How to access an Account number without logging into account

Electro_Mac — Wed, 01 May 2024 17:18:34 GMT

You should be able to use the IMEI number if you want to port out to another provider

On IPhone go into settings-general-about…scroll down till you find it…you can copy the number by holding your finger on the number till copy shows up.

this would be faster than waiting on an agent.

Not sure how to find it on android phone

Re: How to access an Account number without logging into account

hTideGnow — Wed, 01 May 2024 17:20:17 GMT

HI @Electro_Mac and @Hoffer1

IMEI for porting usually gives error. Better to get the account number

Since you cannot login My Account, message support agent and they can give you that:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to access an Account number without logging into account

Electro_Mac — Wed, 01 May 2024 17:21:32 GMT

What’s not giving a problem right now?

Re: How to access an Account number without logging into account

hTideGnow — Wed, 01 May 2024 17:22:09 GMT

HI @Electro_Mac

using account number will not give a problem

Re: How to access an Account number without logging into account

Electro_Mac — Wed, 01 May 2024 17:25:11 GMT

There’s nothing to loose by not trying it that’s the way I’d look at it or what have to wait a week on agent

Re: How to access an Account number without logging into account

hTideGnow — Wed, 01 May 2024 17:31:06 GMT

HI @Electro_Mac

i know it is problematic to use IMEI for porting if account number is available, so should stay away from it

the worst part is when port by IMEI fails, people usually wait longer to get to resolved