topic Re: error porting a number in Get Support

error porting a number

willis4892 — Wed, 01 May 2024 16:25:38 GMT

At the end of the activation the app told me that something did not go right. Payment was made and porting was submitted. This was 2 days ago. should I s

Re: error porting a number

softech — Wed, 01 May 2024 16:35:44 GMT

@willis4892

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: error porting a number

willis4892 — Wed, 01 May 2024 17:22:48 GMT

Thanks softech

I am now in the process of waiting for a SMS from the original service provider. The Chatbot said to wait for 90 minutes. It looks like this may be a case for a higher level of support. The number i am getting is my work number with TELUS. So it's coming from a corporate account. I have my IT manager looking into it as well. Who said retirement was easy was mistaken.