no service

PG10 — Wed, 01 May 2024 16:19:44 GMT

Hi,

I'm a new customer and I don't have cellphone service. I try to connect to my account and I get a forbidden a1 message.

Can someone help me? Thanks

Re: no service

softech — Wed, 01 May 2024 16:38:14 GMT

Try reboot the phone once more or try the sim card in another phone

If still unable to connect, could be an account setup issue and/or sim provisioning. Please ask open ticket with support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic no service in Get Support

no service

Re: no service