topic Re: Can't modify account / Can't submit ticket / No service in Get Support

Can't modify account / Can't submit ticket / No service

Pipskee — Wed, 01 May 2024 14:43:52 GMT

Requested to have my number ported yesterday. I have no service on my current cell phone. I've paid the fees to PM. I can't access my account to modify it. Trying to submit a ticket I get the "forbidden A1" error, and there's no service on my phone.

Re: Can't modify account / Can't submit ticket / No service

hTideGnow — Wed, 01 May 2024 14:45:05 GMT

HI@Pipskee

first , did you use the PM app to complete the subscription process?

if you did , best to message them here and they will help within 2 to 4 hours

please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't modify account / Can't submit ticket / No service

Pipskee — Wed, 01 May 2024 14:46:12 GMT

It won't allow me to sign into the PM app using my account. It'll ask me for my username and password, sign in, and boot me back to the sign in screen